Crowne Plaza Shanghai Nanjing Road, an IHG Hotel

The hotel is very big and luxurious. We had an upgrade and were staying in the highest floor with an awesome view to the Bund. The rooms was big and had everything we needed. The location is PERFECT, right in front of the most famous street with everything one need.

Awesome property 5 out of 5

Super convenient location - right outside of the walking street, dozens of restaurants, the whole area is bustling day and night. There's a bit of walking required to reach the train station and quite a bit of walking to reach The Bund, but it's not a problem and I enjoyed it. The staff are very kind and helpful, offering help with luggage, taxi, and other advice. My room on the 8th floor was perfectly quiet despite being in a busy location. The suite room is beautifully decorated and very comfortable. The bed is luxurious and sleeping was a bliss.

Excellent location (Nanjing Pedestrian street in the back) and People square station close by. customer service was exceptional - did a late night check-in which went very smoothly. a few days into my stay the AC was turned off as it was winter - hotel was kind enough to provide a fan for the room. Housekeeping was great (24th floor) - I stayed for two weeks and they made sure my room and bathroom was immaculate everyday. Light sleeper so they provided noise cancellation earbuds (due to loud next door neighbors) and eye masks. the day of check out, i forgot my carry-on bag in the lobby. the hotel sent concierge (Ronaldo Qi) on a taxi and made sure i got the bag on time and within an hour of my call. Cannot thank them enough for the effort.

Location which was near shopping district and Metro station. Facilities were reasonable. I stayed on 21st ti 23rd and then 26th to 28th. 2 nights each. In between I made a trip ti Hangzhou. The first time checked out I was asked to fill up a feedback form. After I circled a score of 7, the lady attending to me (Miss Liu Wen) expressed concern and asked for details. Upon hearing that the aircon and bathroom water temperature were not satisfactory. She made a promise that when I checked in on 26th, she will let us have a newly renovated room. On the 26th, when I walked into the hotel, she waved at me and personally attended to me and let us have a newly renovated room. The aircon and water supply were definitely a lot better. But the new room design was not ideal with the safe deposit box in an awkward position inside a drawer and total lack of hangers for wet towels. Otherwise it really looked brand new. It was also equipped with USB ports which the old room did not have. Miss Liu made it a point to greet me upon checking out to collect feedback. For her alone, I will warmly recommend this hotel.