Crowne Plaza Shanghai Nanjing Road, an IHG Hotel

Location is the best right at the Nanjing Road Pedestrian Street where everything is happening. The room we stayed was newly renovated everything was clean and no cigarettes smell at all. Spacious room with comfy bedding. Staff are super friendly, caring and helpful. Would definitely go back again.

Excellent location (Nanjing Pedestrian street in the back) and People square station close by. customer service was exceptional - did a late night check-in which went very smoothly. a few days into my stay the AC was turned off as it was winter - hotel was kind enough to provide a fan for the room. Housekeeping was great (24th floor) - I stayed for two weeks and they made sure my room and bathroom was immaculate everyday. Light sleeper so they provided noise cancellation earbuds (due to loud next door neighbors) and eye masks. the day of check out, i forgot my carry-on bag in the lobby. the hotel sent concierge (Ronaldo Qi) on a taxi and made sure i got the bag on time and within an hour of my call. Cannot thank them enough for the effort.

Location which was near shopping district and Metro station. Facilities were reasonable. I stayed on 21st ti 23rd and then 26th to 28th. 2 nights each. In between I made a trip ti Hangzhou. The first time checked out I was asked to fill up a feedback form. After I circled a score of 7, the lady attending to me (Miss Liu Wen) expressed concern and asked for details. Upon hearing that the aircon and bathroom water temperature were not satisfactory. She made a promise that when I checked in on 26th, she will let us have a newly renovated room. On the 26th, when I walked into the hotel, she waved at me and personally attended to me and let us have a newly renovated room. The aircon and water supply were definitely a lot better. But the new room design was not ideal with the safe deposit box in an awkward position inside a drawer and total lack of hangers for wet towels. Otherwise it really looked brand new. It was also equipped with USB ports which the old room did not have. Miss Liu made it a point to greet me upon checking out to collect feedback. For her alone, I will warmly recommend this hotel.

The location of the hotel is excellent with easy access to the People's Square metro and right on Nanjing Road Pedestrian precinct. There are plenty of restaurants around so I was never lost for somewhere to eat. The rooms were quite large which was nice. I found my first room noisy but when I came back for a second visit a week later the staff had taken notice of my feedback and found me a room they thought would be quieter. I really value that sort of attention and appreciated that they'd done that for me.

Crowne Plaza is located a few minutes walk to the People's Square station to get to the airport or interchange to other areas of interest. It's a great location if you want to be amongst the hustle & bustle. It is walking distance to the Bund for a stroll at night. There are two entrance options with the main entrance on Jiujiang Rd or from Nanjing Rd. There are many shops and food vendors & convenience stores around e.g. the Food Hall across the road is great for buying edible souvenirs or for a cheap eat, go to Level 3 food court. The front of house staff are attentive and speak English! The room itself is spacious with good bathroom (shower water pressure + bath) and comfortable bed and great views! HBO movie channel in English is available too!